Rubbish Removal Tooting Privacy Policy

This Privacy Policy explains how Rubbish Removal Tooting collects, uses, stores and protects personal data relating to our customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018, and how you can exercise those rights.

This Privacy Policy applies to all individuals who make enquiries about our services, request quotations, book rubbish removal or related services, or otherwise interact with Rubbish Removal Tooting as a customer in our local area, whether by phone, email, website contact forms or in person.

Who we are and how to contact us

Rubbish Removal Tooting is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

If you have any questions about this Privacy Policy or about how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our usual customer communication channels.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:

Identity and contact details: name, address, email address, telephone number and, where relevant, company name and position.

Service and booking details: information about the property or site where rubbish removal will take place, access instructions, descriptions of waste and items to be removed, preferred dates and times for collections, and any notes you provide about the job.

Communication records: records of communications with you, including emails, text messages, phone call information, and notes from conversations relating to your enquiries, quotations, bookings, complaints or feedback.

Billing and payment information: billing address, details of services ordered, amounts charged, payment status and basic transaction information. We do not store full card details if you pay by card; where card payments are taken, these are processed securely by approved payment processors.

Website and usage information: when you visit our website, we may collect technical information such as your IP address, browser type, pages visited, time and date of visits, and similar usage data, for security, analytical and service improvement purposes.

How we collect your personal data

We collect personal data directly from you when you contact us, request a quote, make a booking, confirm or change a collection, provide feedback, or pay for our services.

We may also collect personal data from third parties in limited circumstances, for example from landlords, letting agents, property managers or business clients who arrange services on your behalf and provide your contact details to coordinate a collection.

Lawful bases for processing your data

We only process your personal data where we have a lawful basis for doing so under data protection law. Depending on the specific activity, we rely on one or more of the following lawful bases:

Contract: we process personal data where it is necessary to enter into or perform a contract for rubbish removal or related services with you. This includes handling quotes, bookings, collections, invoicing and customer service.

Legal obligation: we process certain information to comply with legal obligations, such as tax, accounting and waste disposal regulations, including record keeping obligations and responding to lawful requests from authorities.

Legitimate interests: we process personal data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. Our legitimate interests include managing and improving our services, handling enquiries and complaints, preventing fraud, maintaining security, and promoting our services to existing or prospective customers in a proportionate manner.

Consent: in some cases, we may rely on your consent, for example where required for specific types of marketing communications. Where we rely on consent, you are free to withdraw it at any time.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide and manage our services, including responding to enquiries, preparing quotations, organising and carrying out rubbish removal jobs, and providing aftercare or follow up communications relating to the service provided.

To manage our relationship with you, including confirming bookings and amendments, sending service updates, and handling any complaints, queries or disputes.

To manage billing and payments, including issuing invoices, processing payments through approved payment processors, and preparing financial records and accounts.

To comply with legal and regulatory requirements, including obligations relating to waste disposal, financial and tax reporting, and responding to law enforcement or regulatory authorities where we are legally required to do so.

To improve and develop our services, including analysing how our services are used, monitoring service quality, training staff, and enhancing our processes, communications and customer experience.

To carry out limited and proportionate marketing to existing or prospective customers in our service area, where we are permitted to do so by law and, where required, where you have given your consent.

Data sharing and data processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors or separate controllers, but only where necessary and with appropriate safeguards in place.

Data processors: we may use third party service providers to support our operations, such as payment processing providers, waste transfer and disposal partners, IT and website support providers, communication and customer management tools, and accountants or administrative support services. These providers act under our instructions and are required to keep your data secure and confidential.

Other recipients: in some circumstances, we may need to share personal data with insurers, legal advisers, law enforcement, regulatory bodies, or other authorities where required by law or necessary to protect our rights or the rights of others.

Where any third party acts as an independent controller, they are responsible for their own compliance with data protection laws and for providing their own privacy information.

Data retention and storage

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of meeting any legal, accounting or reporting requirements.

In general, we will retain customer records, booking details and associated invoices and transaction records for a period required by law for tax and accounting purposes. Communications relating to bookings or enquiries are typically retained for a reasonable period to allow us to manage ongoing relationships, handle disputes and improve our services.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked back to you.

International transfers

Our core operations and data storage are intended to take place within the United Kingdom or the European Economic Area. If we use any service providers located outside these territories, or service providers that store or access data from outside these territories, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law, such as approved contractual clauses or equivalent measures.

How we protect your data

We take appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration or destruction. These measures include restricting access to personal data to those who need it for their role, using secure systems for storing and transmitting data, and ensuring that staff and contractors are aware of their confidentiality and data protection responsibilities.

Your data protection rights

As a customer of Rubbish Removal Tooting in our service area, you have a number of rights in relation to your personal data under data protection law. These rights include:

Right of access: you have the right to request confirmation that we process your personal data, and to request a copy of the personal data we hold about you, together with certain information about how we use it.

Right to rectification: you have the right to ask us to correct any inaccurate or incomplete personal data that we hold about you.

Right to erasure: in certain circumstances, you have the right to ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction: you have the right to request that we restrict the processing of your personal data in certain situations, for example while we are verifying the accuracy of the data or considering an objection you have raised.

Right to object: you have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. You also have an absolute right to object to direct marketing at any time.

Right to data portability: where our processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

Exercising your rights and complaints

If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, please contact us using our normal customer contact details. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how we handle your personal data. We would encourage you to contact us first so that we can try to resolve your concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The most recent version will always apply to the personal data we hold and will be made available through our usual customer communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.