These Terms and Conditions set out the basis on which rubbish removal and waste collection services are provided by Rubbish Removal Tooting to customers in the United Kingdom. By making a booking, confirming an order or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or using our services.
1.1 In these Terms and Conditions, the following expressions shall have the meanings set out below:
(a) Company means Rubbish Removal Tooting, the rubbish removal and waste collection service provider.
(b) Customer means any individual, business, landlord, tenant, organisation or other entity that requests or uses the services of the Company.
(c) Services means rubbish removal, waste collection, bulky waste clearance, garden waste removal, commercial waste collection and any related services provided by the Company.
(d) Waste means any materials, goods, items, rubbish or refuse that the Customer asks the Company to collect, remove or dispose of, subject to applicable waste regulations.
(e) Job means a single visit or scheduled series of visits by the Company to provide the Services.
(f) Agreement means the contract between the Company and the Customer comprising these Terms and Conditions, the booking confirmation and any agreed written variations.
2.1 The Company provides rubbish removal and waste collection services for domestic and commercial customers, including but not limited to household clearances, office clearances, garden waste, builders waste and general non-hazardous rubbish.
2.2 The Company reserves the right to refuse collection of any Waste that is, or appears to be, hazardous, prohibited, illegal, improperly packaged, excessively heavy, or otherwise unsuitable for collection or transport under applicable waste regulations and health and safety rules.
2.3 Services are provided subject to availability, operational capacity and access to the Customer premises.
3.1 Bookings may be made by telephone, email or through any booking system made available by the Company. A booking is only confirmed when the Customer receives explicit confirmation from the Company, which may include a reference number, scheduled date and estimated time window.
3.2 When making a booking, the Customer must provide accurate and complete information, including:
(a) Full address and contact details.
(b) Description and approximate volume or weight of the Waste.
(c) Details of access restrictions, parking arrangements and any special requirements.
3.3 Any quotation provided prior to the Job is based on the information supplied by the Customer. If on arrival the Waste materially differs in volume, type or access complexity, the Company may revise the quotation. The Customer will be informed of any change in price before work proceeds.
3.4 The Company may require photographs or further details before confirming a booking, in order to estimate the load size, type of Waste and any safety considerations.
4.1 The Customer is responsible for ensuring safe, adequate and lawful access to the collection point, including obtaining any permissions or permits needed for parking or site entry.
4.2 If suitable parking is not available or if access is restricted in a way that significantly hinders the Job, the Company may:
(a) Charge additional fees to cover parking charges, extra labour or extended loading time; or
(b) Cancel or postpone the Job and charge a reasonable call-out or cancellation fee.
4.3 The Customer must ensure that the area where the Waste is stored is safe for the Company’s team to enter and work, and is free from hazards such as aggressive animals, unsafe structures or dangerous materials.
5.1 The Customer must:
(a) Be present or ensure an authorised representative is present at the agreed time of collection, unless otherwise agreed in writing.
(b) Clearly identify the Waste to be removed and ensure that any items not to be taken are clearly separated or indicated.
(c) Not include in the Waste any items that are prohibited, hazardous or require specialist disposal unless such disposal has been expressly agreed in writing.
5.2 The Customer confirms that they have full authority to allow the Company to remove the Waste from the premises and that no third party consent is required, or that such consent has been obtained.
6.1 Prices are normally based on the volume of Waste, type of Waste, weight, access conditions and labour time. Any price indicated prior to arrival is an estimate and may be adjusted on site once the team has inspected the Waste.
6.2 Unless otherwise agreed, payment is due immediately on completion of the Job. The Company may accept payment by cash, card or bank transfer, subject to availability of these methods at the time of service.
6.3 The Company reserves the right to request a deposit or full payment in advance, particularly for larger Jobs or commercial work. Any deposit paid is subject to the cancellation provisions in these Terms and Conditions.
6.4 If the Customer fails to pay any sum when due, the Company may:
(a) Charge reasonable late payment fees and interest in accordance with applicable law.
(b) Withhold or suspend further Services until payment is received in full.
(c) Seek to recover any costs incurred in collecting overdue amounts, including legal and enforcement costs.
7.1 The Customer may cancel or amend a booking by contacting the Company as soon as possible.
7.2 If the Customer cancels more than 24 hours before the scheduled start time, any deposit paid may be refunded at the Company’s discretion, less any non-recoverable costs reasonably incurred.
7.3 If the Customer cancels within 24 hours of the scheduled start time, arrives late, fails to provide access, or is otherwise not ready for the Job to proceed, the Company may charge a cancellation or call-out fee, which may include all or part of the estimated Job value.
7.4 The Company reserves the right to cancel or reschedule a booking at any time due to operational reasons, staff availability, safety concerns, extreme weather, vehicle breakdowns or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to give as much notice as possible and to offer an alternative appointment. The Company is not liable for any losses arising from such cancellations or delays.
8.1 The Company will handle, transport and dispose of Waste in accordance with applicable UK waste management laws, duty of care requirements and environmental regulations.
8.2 The Customer agrees not to include the following in the Waste unless expressly agreed in writing and properly packaged and labelled:
(a) Hazardous or special waste, including chemicals, solvents, paints, asbestos, clinical waste, sharps, gas bottles or cylinders.
(b) Liquids of any kind.
(c) Explosive, flammable or combustible materials.
(d) Pressurised containers or any items likely to cause harm or damage.
8.3 If prohibited or hazardous items are discovered within the Waste, the Company may:
(a) Refuse to collect the relevant items.
(b) Return such items to the Customer if already loaded, where safe and lawful.
(c) Charge additional fees for handling, storage or specialist disposal, if agreed with the Customer.
8.4 Title and responsibility for the Waste transfer from the Customer to the Company once the Waste is loaded onto the Company’s vehicle, subject to applicable waste regulations.
9.1 The Company aims to arrive within the agreed time window but does not guarantee exact arrival times. Time is not of the essence in relation to service performance.
9.2 The Company is not liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to traffic conditions, road closures, accidents, severe weather, strikes or equipment failure.
10.1 The Company will take reasonable care when providing the Services. However, the Customer acknowledges that minor scuffs or marks can sometimes occur where bulky items are removed from restricted spaces, and that this risk is accepted when using the Services.
10.2 The Customer is responsible for protecting floors, walls and fixtures, and for moving any fragile or valuable items that could be damaged during the Job.
10.3 The Company’s liability for loss or damage to property is limited to damage caused directly by the negligence of the Company or its employees and excludes:
(a) Pre-existing damage or wear and tear.
(b) Indirect or consequential loss, including loss of profits, income, business or reputation.
(c) Loss or damage arising from inaccurate information or instructions provided by the Customer.
10.4 In any event, the total liability of the Company to the Customer, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Customer in respect of the specific Job giving rise to the claim.
10.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.
11.1 The Company maintains appropriate public liability insurance in respect of its operations, subject to policy terms and conditions.
11.2 Details of insurance cover can be provided upon reasonable request.
12.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 48 hours of the Job being completed.
12.2 The Customer should provide full details of the issue, including any supporting information or photographs, to allow the Company to investigate.
12.3 The Company will aim to respond promptly and to resolve complaints fairly, which may include offering remedial work or a partial refund where appropriate. Any remedy will be at the Company’s discretion, subject to applicable consumer rights.
13.1 The Company collects and processes personal information needed to manage bookings, provide Services, process payments and communicate with Customers.
13.2 Customer information will be handled in accordance with applicable data protection laws. The Company will not sell personal data to third parties and will only share information as required to deliver the Services, comply with legal obligations or protect its legitimate interests.
14.1 The Company may terminate the Agreement or refuse to provide Services if the Customer:
(a) Provides false or misleading information.
(b) Fails to pay sums due.
(c) Behaves in an abusive, threatening or unsafe manner towards staff.
(d) Requests or attempts to include illegal or prohibited items in the Waste.
14.2 Termination does not affect any rights or obligations that have already accrued at the date of termination, including the Company’s right to receive payment for Services already provided.
15.1 The Company may revise these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Job.
15.2 Any variation to these Terms and Conditions requested by the Customer shall only be effective if agreed in writing by an authorised representative of the Company.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
17.3 The Agreement is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.
17.4 The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.
We will come to your door, load and take away all your waste to a recycling or disposal facility. You will be provided with a free estimate before we commence itemising exactly what you are paying for the service.
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Find our professional rubbish removal Tooting help by contacting us today. You will be amazed with our cheap high-quality services.
Tipper Van - Rubbish Clearance and Rubbish Removal Prices in Tooting, SW17
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900 - 1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Rubbish Clearance and Rubbish Removal Prices in Tooting, SW17
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
